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Privacy

Thanks for visiting seriouslysillysocks.com. We're delighted you're here and want you to trust us in what we do with any personal information we collect. Immediately below you'll find a quick summary, and below that you can read more detailed information and information on how to contact us if you have any concerns or questions. 

Summary

We collect personal information about you to enable us to process your order and serve you effectively. This information may be shared with third parties to enable your order to be completed, for example your name and address will be required by our delivery partners to complete your order.

Your personal information is securely stored and never sold or given to organisations or businesses not connected with our conducting business with you. We may however use your email address (with your permission) to ask you what you think of your purchase and shopping experience or to send you our monthly newsletter with information about us, our socks and exclusive offer information.

Security of your personal information

We take the security of your personal information seriously and consequently this store is protected to the highest level possible by GeoTrust, a leader in the security and encryption of data stored by online stores. You can view our certification here  

More detailed information 

Perma Retail Ltd trading as seriouslysillysocks.com collects information from customers:

  • The personal information that we collect includes for example your name, billing address, delivery address, email address, telephone number and payment information which you provide to us when you create an account and/ or place an order. We might also collect some information if you write a store review, email us with a query, create a wishlist, sign-up for a newsletter, enter a competition or similar 
  • We mainly collect personal information to process and delivery your order, communicate with you about the progress of your order, and check with you after delivery that you are satisfied with your order. We may also communicate with you about our products, services and promotions with your permission
  • Additionally we monitor the use of our online store and specific parts of it to help us improve the layout, usability and effectiveness of the store
  • If you call us we may record certain personal information to assist our ability to serve you, particularly where you might place an order by phone

With information we have collected we will never share this with a third party unless required to do so by law or to enable us to process our business with you. For example we necessarily share personal information with:

  • Our delivery partners only such is necessary to enable them to deliver your order and where appropriate keep you informed of the progress of your order
  • Technology partners who provide our automated order processing only such is necessary to enable them to process payment for your order, prevent and monitor potentially fraudulent activity, label your order for shipment and monitor customer satisfaction for the order. When a special order is placed for a customer we may need to provide the manufacturer/ supplier of the product with information to enable them to deliver the order.

You are welcome to change/ update personal information that we hold about you by updating it personally in your account with us or by contacting us (see below) so that we can assist you. if you have an account with us you are welcome to delete it at any time so long as there is not an outstanding order not yet shipped/ dispatched at that time.

When you pay using a Wallet payment method such as PayPal or AmazonPay then we are provided with payment without access to your card or bank details. If you do not have an account with us and purchase as a guest using a quick checkout method such as PayPal Express Checkout then the payment provider will also provide us with information necessary to process the order such as your name, address and contact details.

To contact us

If you have any concerns or questions please get in touch:

By email to: help@seriouslysillysocks.com

By phone on: +44 (0) 1663308180.

Or write to us, our address is: Perma Retail Ltd, GF6 Calico House, Furness Vale Business Centre, Calico Lane, Furness Vale, High Peak, Derbyshire, England, SK23 7SW.

 

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